Description:
Hawaii’s Long-Term Care Ombudsmen serve as advocates for residents of nursing homes and similar adult residential long-term care facilities. Ombudsmen focus on resolving problems brought to their attention by or for an individual resident to bring about improvements and changes to others in the facility and the broader community.
Long-Term Care (LTC) Ombudsmen protect the health, safety, welfare, and rights of residents of LTC facilities to improve the quality of care they receive and preserve their quality of life.
Certified Ombudsmen identify, investigate, and resolve complaints, including complaints against providers of LTC services and their representatives, made by or on behalf of residents of LTC facilities. Ombudsmen have a responsibility to advocate for the resident on actions, inactions or decisions that may adversely violate their rights.